At Amka® Luggage, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make purchases from us.
Information We Collect
We collect information to provide better services to all of our users. The types of information we collect depend on how you interact with our website and services.
Purchase Information
When you make a purchase from our website, we may collect your name, email address, shipping address, phone number, and payment information like credit card details. This allows us to process your orders and keep you updated on your orders.
Website Usage Information
When you browse our website, we automatically receive your computer’s internet protocol (IP) address, browser type and version, operating system, referral information, pages visited, and search terms used. We may use cookies and other technologies like pixel tags and web beacons to collect this information. Cookies allow us to understand how you interact with our website and improve your browsing experience. You can control the use of cookies through your browser settings.
Communications
If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. We may track and analyze the messages received from you and other users to help improve our services.
Social Media
We have official presences on social media platforms like Facebook, Instagram, Twitter, Pinterest, and YouTube. If you engage with our pages or content on those platforms, we may collect information about you available on those platforms, such as your profile information, profile picture, user ID associated with your posts, comments or reactions.
Surveys
Occasionally, we may contact you to participate in online surveys. If you participate, we will request certain information from you. Participation is completely voluntary.
Sweepstakes/Contests
For any sweepstakes, contests, or other promotions that we may offer, we collect information necessary for administering the promotion, such as your name, age, email address, phone number, hometown, and any other information described in the official rules of the promotion. Participation in these promotions is completely voluntary and you have a choice whether to disclose this information. Information collected for sweepstakes and contests is used only for administering the promotion, unless you give us permission for other uses.
Third-Party Sources
We may receive additional information about you from public databases, marketing partners, social media platforms, and other third parties and combine it with information we already have about you.
How We Use the Information
We use the information we collect for the following purposes:
- Provide, maintain, and improve our website and shopping experience.
- Process transactions and ship orders.
- Communicate with you about your orders and purchases.
- Administer contests, surveys, promotions or other site features.
- Prevent and address fraud, breaches of our Terms of Service and other harmful activity.
- Customize and optimize our services.
- Advertise products, services and promotions that may be of interest.
- Comply with legal obligations.
How We Share the Information
We will not rent or sell your information to third parties outside Amka® Luggage without your consent, except in the following limited circumstances:
- Service Providers: We engage certain trusted third parties to perform functions and provide services to us, such as payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, conducting surveys/contests, and other similar services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction. We will notify you if your personal information is involved in any such transfer.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, a court order, or other legal process served on us. We may also disclose information to identify, contact or bring legal action against someone who may be violating our Terms of Service or otherwise causing harm or interference with our rights, property or users.
Data Security
We have put in place physical, technical and administrative security measures to protect the information we collect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. Despite these precautions, no method of transmitting or storing data over the internet is completely secure. We cannot guarantee the absolute security of your information.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as protective as your jurisdiction.
Data Retention
We retain personal information for no longer than necessary for the purposes stated in this Privacy Policy. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy. After retention, we dispose of your information in a secure manner.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information. For example, EU residents can:
- Obtain confirmation that we hold your personal information
- Access or request a copy of your personal information
- Receive an electronic copy of personal information you provided to us
- Ask us to correct inaccurate or incomplete information
- Deletion of your personal information
- Restrict our uses of your personal information
- Object to uses of your personal information
- Withdraw consent for our processing of your personal information
- Lodge a complaint with your local supervisory authority
We will respond to your requests in accordance with applicable laws. For security reasons, we may take steps to verify your identity before providing access to your personal information. Where legally permissible, we may decline unreasonable requests, requests lacking required information, or requests jeopardizing the privacy of others.
Children’s Privacy
Our website and services are not designed for or directed at children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian, we will delete it. Please contact us if you believe we may have inadvertently collected such information.
California Privacy Rights
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at [email protected] or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.
Changes to this Policy
We may modify this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this policy periodically. If we make material changes, we will notify you by email or through the website. Your continued use of our services signifies acceptance of the changes to this policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Amka® Luggage
Attn: Privacy Officer
123 Main Street
Nashville, TN 37201
Email: [email protected]
Last Updated
This Privacy Policy was last updated on January 1, 2023.